Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here's why

  • It's working. We're in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
  • We're well backed & stable. We closed our $40M Series B fundraise. We are supported by some of the top investors globally, including Google's "Gradient" AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
  • It's not too late! Despite this traction and stability, we're still early enough in the journey that there's time to make a real difference during Openly's formative period.

If you'd like to understand more about Openly's mission, consider checking out this video from a company pitch we gave several years ago at Techstars.

Job Details

Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position, and applicants must have an adequate working environment.

Knowledge, Skills & Abilities:

  • Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
  • Ability to work effectively in teams and with a wide variety of people
  • An aptitude for evaluating, analyzing, and interpreting information
  • Can create estimates and review losses up to $500,000

Key Responsibilities

End to end property claims handling to include:

  • Provide superior customer service
  • Investigation and coverage analysis
  • Complete estimates using CoreLogic estimating software
  • Adhering to estimating best practices
  • Manage and collaborate with vendor partners
  • Determine appropriate method of inspection
  • Conduct virtual inspections (video, AI, etc.)
  • Examines potential subrogation and identifies potential fraudulent issues.
  • Prepares and maintains file documentation
  • Negotiate settlement of claims with insureds, claimants, and vendors. Discussing and giving updates to insureds, claimants, agents, and leadership throughout the process
  • Provide input and ideas for continuous process improvement

Requirements

  • 10+ years of property claims experience handling large complex losses in excess of $100,000
  • 10+ years in customer service and conflict resolution
  • Must be able and eligible to acquire an adjuster license in all required states and maintain it as a condition of continued employment
  • Estimating experience in Xactimate, CoreLogic (Symbility), or a similar platform
  • Experience working independently and in a fast-paced environment
  • Proficient in Microsoft and Google Products
  • Excellent written and verbal communication skills
  • Organization and time management skills
  • Innovative Mindset and Continuous Improvement
  • Strong negotiation and problem-solving skills
  • Must be tech-savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
  • We are a rapidly growing company, and with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility
  • Have experience and are comfortable working with public adjusters and attorneys
  • Must have experience with formal claim handling to include proof of loss, reservation of rights, etc

Benefits & Perks

  • Competitive salary, corporate bonus program, equity position in a startup company
  • Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
  • Company-paid 12 weeks parental leave policy
  • The company fully embraces the "work-from-anywhere" mentality, even before COVID restrictions.
  • Paid Time Off
  • Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.