Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here's why

  • It's working. We're in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
  • We're well backed & stable. We closed our $40M Series B fundraise. We are supported by some of the top investors globally, including Google's "Gradient" AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
  • It's not too late! Despite this traction and stability, we're still early enough in the journey that there's time to make a real difference during Openly's formative period.

If you'd like to understand more about Openly's mission, consider checking out this video from a company pitch we gave several years ago at Techstars.

Job Details

Openly is seeking an experienced Property Claims Manager. The position is a frontline leadership role directly managing adjusters and processors. This role requires a self-motivated, high-energy individual who can efficiently function in a fast-paced, performance-driven environment.
Knowledge, Skills & Abilities:

  • Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
  • Ability to work effectively in teams and with a wide variety of people
  • An aptitude for evaluating, analyzing, and interpreting information
  • Can lead and drive KPI's in a rapidly changing environment

Key Responsibilities

  • Directly manage adjusters and processors
  • Hire and Train new employees
  • Provide direction and authority on claim handling
  • Provide coaching and feedback
  • Identify process gaps, opportunities, and solutions
  • Drive Key Performance Indicators (NPS, Cycle Time, Expenses, Severities, Estimating Accuracy, etc.)
  • Perform File Reviews (process and estimating)
  • Cross-functional collaboration and teamwork
  • Vendor oversight
  • Drive continuous improvement through root cause problem-solving techniques

Requirements

  • At least 3-5 years of claims leadership experience
  • At least 10 years property claims experience
  • Strong claims coverage and property estimating skills
  • Strong problem solving and analytical skills
  • Strong written and oral communication skills
  • Experience with coaching and feedback to employees and peers
  • Experience with development and performance management of frontline employees
  • Must be eligible to obtain adjuster licenses in required states
  • Must be able to work flexible hours

Benefits & Perks

  • Competitive salary, corporate bonus program, equity position in a startup company
  • Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
  • Company-paid 12 weeks parental leave policy
  • The company fully embraces the "work-from-anywhere" mentality, even before COVID restrictions.
  • Paid Time Off
  • Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.